Shipping and Returns

Make every look shine with Queziva.

India delivery

Delivery to courier-serviceable Indian pincodes.

Packaging details

Ask about the packaging for your order.

Order support

Our team can help with delivery questions.

Tracking

Use your secure order-status link.

Shipping & delivery

We deliver across India to pincodes served by our courier partners. International delivery is not available.

Orders are carefully packed and dispatched within 1–2 business days after successful payment verification.

Shipping options and the applicable charge are shown at checkout for your address. Please review the final charge before placing your order.

Delivery at a glance

InformationWhere to find it
Shipping chargeAt checkout for your address
Dispatch1–2 business days after payment verification
PaymentPrepaid orders only; cash on delivery is not available
Delivery coverageCourier-serviceable pincodes in India
Order statusOrder confirmation email or your account

Estimated delivery after dispatch

DestinationEstimated business days
Delhi NCR / major metros2–4
Tier 1 cities3–5
Tier 2 cities4–6
Tier 3 / other serviceable areas5–8
Remote / out-of-delivery areas7–12

These are estimates after dispatch, not guaranteed delivery dates. Timing depends on your pincode and the courier.

When does order processing begin?

Orders placed before 2:00 PM IST on business days begin processing the same or next business day. Orders placed after the cutoff, on weekends or on public holidays begin processing on the next business day.

How will I receive tracking information?

Once your parcel is dispatched, use the tracking details supplied with your shipment confirmation or the secure order-status link in your order email.

Track your order →
What if my address is incorrect or delivery fails?

Check your address and phone number before ordering, and contact us promptly if a correction is needed. Changes may not be possible after dispatch. If a parcel is returned, contact customer care to arrange the next steps and confirm any reshipment charges before proceeding.

Contact customer care →

Returns & exchanges

Before requesting a return

Check your item's eligibility and the published policy. Confirm any missing terms with our team.

Confirm return eligibility →

How to get help

  1. Have your order number ready.
  2. Contact our team with the item and reason.
  3. Follow the instructions provided for your eligible request.

Policies & information